Refund Policy

Who handles payments

Payments are processed securely by Stripe, which handles card payments, receipts and refunds.

14-day refund window

You can request a full refund within 14 days of any purchase, including a new subscription, a renewal or a credit top-up. No reason is needed.

Cancelling a subscription

You can cancel any time from the Credits page in the app. Your plan stays active until the end of the period you've paid for, and it won't renew again. Monthly credits still expire at the end of that period; top-up credits stay usable until they expire 12 months after purchase.

Credits after a refund

When a purchase is refunded, the credits it added are removed from your balance. Credits from referral bonuses, sign-up bonuses or commission trade-ins aren't cash and can't be refunded.

Failed checks

We only charge credits after a check succeeds and its results are saved. If a check fails and credits were still taken, we return them to your balance.

How to ask for a refund

Reply to your receipt email or open a support ticket from the app. Refunds go back to the original payment method, usually within 5–10 business days.

See also our Terms of Service and Privacy Policy.