Lesson 4 of 5 · Quality
Encourage specific reviews
What it is
Invite customers to mention the service and town in their own words.
Why it matters
Detailed reviews help customers and can help your profile match relevant searches.
✓ Good example
'Ask: what did we fix and how did it go?'
✗ Common mistake
Writing reviews for customers.
You pass when: Recent reviews mention the services you do.